Job Title
Expedite & Multimodal Carrier Sales Representative
Department
Expedite & Multimodal
Job Summary
The Expedite & Multimodal Carrier Sales Representative is responsible for the acquisition and retention of carriers to enable a network of qualified and dedicated providers to execute shipments managed by the company. This role will be part of the Expedite/Multimodal department to focus on offering specialized services such as expedite and drayage etc. You will focus on developing and maintaining professional relationships with new and existing carrier partners to increase business opportunities as well as operate shipments through delivery and ensure elite service to our customers.
Duties/Responsibilities
Research and continuously pursue new expedite and drayage carrier acquisition through cold calling, lead generation and social selling techniques.
Build strategic relationships with carriers and negotiate rates to optimize profits.
Maintain and grow a portfolio of carriers to handle transactional and dedicated lane opportunities.
Support a variety of different modes and vertical markets within the expedite and multimodal department.
Position oneself to be the primary point of contact for carriers ensuring there is proactive dialogue on operational issues and changes through exceptional communication.
Manage the life cycle of a shipment through booking, tracking, appointment communication, procurement oversite, collection of shipment documents and problem resolution.
Ensure shipment details are accurately communicated and tracked in the TMS.
Expertly develop the carrier experience by engaging in strategic discussions and managing the quoting and proposal processes.
Understand and utilize company technology and resources to operate efficiently and drive wins.
Possess a deep understanding of transportation related market conditions, and how they correlate and impact buying behaviors and best practices.
Coordinate expedited shipments by prioritizing urgent deliveries, managing tight schedules, and liaising with carriers to ensure on-time performance.
Monitor the progress of expedited shipments and provide real-time updates to customers, addressing any issues promptly to minimize delays.
Key Performance Indicators (KPIs)
Loads Booked Monthly
Margin %
Managed Relationship Carrier/ Dedicated Lanes
New Qualified Carriers Sourced/Added to VPL Network
Electronic Tracking acceptance %
Unbilled Order %
Outbound Communication / Call Volume
Preferred Education/Experience
Bachelor's degree in Supply Chain Management, Business, Communications, or related field.
At least 2 years in the Transportation and Logistics Industry communicating with motor carriers.
Proven success developing strong sales relationships through persuasion, influence, and negotiation.
Required Skills/Abilities
Self-Driven and Competitive natured.
Experienced in sales, negotiation, and relationship building.
Forward thinking mindset with focus on sales opportunities.
Ability to apply urgency and time critical action in a fast-paced and at times stressful environment to service the needs of customers and carriers.
Excellent verbal and written communication skills.
Experienced Interpersonal And Customer Service Skills.
Excellent time management skills with a proven ability to meet deadlines.
Strong problem-solving skills.
Proficient with Microsoft Office Suite or related software.
Transportation Management Software (TMS) experience a plus.
Alignment With VPL’s Core Values
We Love Customers – We’re passionate about customer service & long-term partnerships.
Glass Half Full Mentality – We are optimistic and bring positive energy every day!
Roller Coaster People – We embrace the wild ride of the logistics industry.
Get Sh*t Done (GSD) – Results matter, we don’t make excuses, and our job isn’t done until the job is done.
Teamwork – The only way to be successful is by working together.
Do the Right Thing – A reputation for having Integrity & Character is critically important.
Physical Requirements
Prolonged periods of sitting at a desk and working on a computer.
Must be able to speak easily and communicate in writing and on a telephone for varying lengths of time and in random order.
Supervisory Responsibilities
None
Travel Required
None
Technology Required
Smart Phone
EEO Statement
VP Logistics is on a mission to provide an elite level of service to our customers while bringing them practical solutions to streamline their supply chain. Our team members must have a “whatever it takes” mindset, show up every day with a passion for excellence, and focus on building internal and external relationships. VPL was founded in 2009 and is a leading third-party logistics provider that brings transportation solutions to companies nationwide. Our people are our greatest asset and the driving force behind our continuous growth.
VP Logistics is an at-will employer.
VP Logistics is an Equal Opportunity Employer and will not discriminate based on race, color, religion, marital status, age, national origin, disability, medical condition, pregnancy, gender (orientation or identification), sexual orientation, veteran status, or any other basis covered by federal, state, or local laws. All employment decisions are based on qualifications, merit, skills, individual performance, and business needs.
